Frequently asked questions

consilium care™ was developed by oncologists to accompany patients with all types of cancer and chronic diseases during therapy according to international standards.

The recommended minimum duration of use is 90 days or as long as your therapy is scheduled for. It is recommended that you use consilium care™ daily in order to document the course of your therapy as accurately as possible. Any one symptom can be entered up to four times a day for a detailed overview.

  1. consilium care™ does not replace treatment and recommendations by your medical team.
  2. Recommendations and instructions by your medical treatment team must  always take precedence over the recommendations offered by consilium care™.

consilium care™ was developed by oncologists to accompany patients digitally during therapy.

Sources relevant to the digital health application include:

  • Guidelines
  • Experts and institutions involved
  • Relevant publications

Your personal and health data are very important to us! Only the data that is absolutely necessary for the implementation of the health application is collected. consilium care™ complies with the requirements of the General Data Protection Regulation (DSGVO). Data is processed exclusively in the respective country of application (in Switzerland) . 

More detailed information on the processing of personal data can be found in our privacy policy.

Please check your spam folder. Unfortunately, it sometimes happens that our automatically sent e-mail is classified as spam by your e-mail provider.

Please make sure that you have entered the correct phone number. Likewise, please check if they can receive SMS.

consilium care™ runs on the following smartphones and their successors:

Apple: iPhone7+ with iOS 13+ 

Android: Android API 22+

To update the app, you can go to the App Store or Play Store and enter “consilium care” in the search field. In Switzerland, select consilium care™ CH. When you have selected the correct application, you can tap on “update”.

consilium care™ is available for free in the AppStore or PlayStore. Unless you are connected to a clinic, you can use this freely available version, which only allows the entry of two symptoms per day.

To connect to a clinic, you have received a QR code from your clinic. Go to the settings of the consilium care™ app and select “Clinic”. Allow the app to access your smartphone camera and scan the clinic QR code. Once activated by your physician or treatment team, you will be able to view your clinic’s details in the app settings under “Clinic”, enter more than two symptoms per day, and be directed to your clinic or treatment team’s contact in the event of a symptom alert.

Support

Get support at:

Via our Help Center:

or by phone:

Monday-Friday 9:00 am till 5:00 pm

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Frequently asked questions

consilium care™ was developed by oncologists to accompany patients according to international standards with all types of cancer and with chronic diseases during therapy. 

The recommended minimum duration of use is 90 days, or as long as your therapy is scheduled. It is recommended to use consilium care™ daily to document the course of therapy as accurately as possible. For a detailed course, a symptom can be entered up to four times a day.

  1. consilium care™ does not replace treatment and recommendations by your treatment team. 
  2. recommendations and orders of a medical treatment team always take precedence over consilium care™ recommendations.

consilium care™ was developed by oncologists to digitally accompany patients during therapy.

Sources relevant to the digital health application include:

  • Guidelines
  • Experts and institutions involved
  • Relevant publications

Your personal and health data are very important to us! Only the data that is absolutely necessary for the implementation of the health application is collected. consilium care™ complies with the requirements of the General Data Protection Regulation (DSGVO). Data is processed exclusively in the respective country of application (in Switzerland) . 

More detailed information on the processing of personal data can be found in our privacy policy.

Please check your spam folder. Unfortunately, it sometimes happens that our automatically sent e-mail is classified as spam by your e-mail provider.

Please make sure that you have entered the correct phone number. Likewise, please check if they can receive SMS.

consilium care™ is tested on the following samrtphones and their successors: 

Apple: iPhone7+ with iOS 13+ 

Android: Android API 22+

To update the app, you can go to the App Store or Play Store and enter “consilium care” in the search field. In Switzerland select consilium care™ CH. When you have selected the correct application, you can tap on “update”.

consilium care™ is available for free in the AppStore or PlayStore. Unless you are connected to a clinic, you can use this freely available version, which only allows the entry of two symptoms per day.

To connect to a clinic, you have received a QR code from your clinic. Go to the settings of the consilium care™ app and select “Clinic”. Allow the app to access your smartphone camera and scan the clinic QR code. Once activated by your physician or treatment team, you will be able to view your clinic’s details in the app settings under “Clinic”, enter more than two symptoms per day, and be directed to your clinic or treatment team’s contact in the event of a symptom alert.

Prof. Dr. med. Andreas Trojan

CEO, Chief Medical Officer, Founder